Privacy policy

Last updated: 4 October 2026

This Privacy Policy explains how Enetura collects, uses, stores and shares personal information when you visit enetura.com, make a purchase, contact us, interact with our advertising or otherwise use our services.

Enetura is a trading name of SRPNT Ltd, a company registered in the United Kingdom, company number 17221056. SRPNT Ltd is the data controller responsible for the personal information we process to operate Enetura. In this policy, “Enetura”, “we”, “us” and “our” refer to SRPNT Ltd trading as Enetura.

Registered office: Piccadilly Business Centre, Aldow Enterprise Park, Manchester, M12 6AE, United Kingdom.
Privacy contact: info@enetura.com.

Payment providers and other services may also act as independent data controllers for their own processing, as explained in their privacy notices.

By using our website, you acknowledge the practices described in this Privacy Policy.

Nothing in this policy limits any privacy or consumer rights that cannot legally be excluded.

1. Information We Collect

Depending on how you interact with Enetura, we may collect the following categories of information.

Identity and contact information

  • Name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address

Order and transaction information

  • Products purchased
  • Order value
  • Discounts used
  • Delivery information
  • Returns and refunds
  • Transaction history
  • Payment status

Payment information

Payments may be processed by third party payment providers including Shopify Payments, PayPal and payment-processing partners such as Stripe. We generally do not directly receive or store your complete payment card number when payment is processed through these providers.

Payment providers may independently collect information required to process transactions, prevent fraud and comply with financial or regulatory obligations.

Website and device information

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Cookie identifiers
  • Approximate location
  • Pages visited
  • Products viewed
  • Products added to cart
  • Checkout activity
  • Referring website or advertisement
  • Website interactions

Communications

If you contact us, we may retain information contained in your communication, including emails, messages, complaints, return requests and customer support correspondence.

Marketing and advertising information

Where permitted, we may collect information about how you interact with Enetura advertisements, marketing communications and advertising campaigns operated through services such as Google and Meta.

2. How We Collect Information

We may collect personal information:

  • Directly from you
  • Automatically when you use our website
  • During checkout
  • Through cookies and similar technologies
  • From payment providers
  • From shipping and fulfilment providers
  • From advertising platforms
  • From analytics providers
  • Through customer service interactions
  • From fraud prevention providers

3. How We Use Your Information

We may use personal information to:

  • Process and fulfil orders
  • Accept and verify payments
  • Deliver products
  • Provide order and tracking updates
  • Process returns and refunds
  • Provide customer support
  • Respond to enquiries
  • Prevent fraud and abuse
  • Protect our website and customers
  • Maintain accounting and business records
  • Analyse website performance
  • Understand how customers use our website
  • Improve our products and services
  • Measure advertising performance
  • Attribute purchases to advertising campaigns
  • Personalise advertising where permitted
  • Retarget visitors where permitted
  • Send marketing communications where legally permitted
  • Comply with legal obligations
  • Establish, exercise or defend legal claims

4. Legal Bases for Processing

Where laws such as the UK GDPR or EU GDPR apply, we process personal information using one or more recognised legal bases.

Performance of a contract

For example, processing your name, address and order information so we can supply products you have purchased.

We need the contact, delivery and payment information required at checkout to process and deliver your order. If you do not provide this information, we may be unable to complete your purchase. Consent to optional marketing is separate from purchasing a product.

Legitimate interests

We may process information where reasonably necessary for legitimate business purposes, including fraud prevention, customer service, website improvement, business administration and protecting our legal rights, provided those interests are not overridden by your rights.

Consent

We may rely on your consent for certain activities, particularly non essential cookies, personalised advertising or marketing where consent is required.

Legal obligation

We may process or retain information where necessary to comply with tax, accounting, regulatory, fraud prevention or other legal requirements.

5. Shopify

Our online store is hosted using Shopify.

Shopify provides the ecommerce infrastructure that enables us to operate our website, process orders and provide store functionality.

As part of providing those services, Shopify may process information relating to your visit, device, browsing activity, account, checkout and purchases.

Shopify generally processes information on our behalf to provide store services. For some consumer services and other processing described in its own privacy notice, Shopify may act as a separate data controller. Read Shopify’s Consumer Privacy Policy for information about that processing and your rights.

6. Payments

We may use payment service providers including Shopify Payments, PayPal and payment-processing partners such as Stripe.

When you select one of these payment methods, information required to process your transaction may be transmitted directly to the relevant provider.

Payment providers may use information for purposes including:

  • Processing transactions
  • Authenticating payments
  • Preventing fraud
  • Managing disputes
  • Processing refunds
  • Meeting financial and regulatory requirements

7. Google

We may use Google services including Google Analytics, Google Ads and related Google advertising technologies.

Depending on our configuration and your privacy choices, these tools may collect or process information concerning your:

  • Device
  • Browser
  • IP address
  • Website activity
  • Pages viewed
  • Advertising interactions
  • Purchases
  • Conversion events
  • Cookie or advertising identifiers

We may use this information to understand how visitors use our website, measure advertising effectiveness, improve campaigns and show relevant advertisements.

8. Meta

We may use Meta advertising services and Meta Business Tools, including technologies such as the Meta Pixel.

These technologies may allow Enetura and Meta to understand actions taken on our website, such as:

  • Visiting a product page
  • Adding an item to your basket
  • Beginning checkout
  • Completing a purchase

We may use this information for advertising measurement, campaign optimisation, audience creation and personalised or retargeted advertising where legally permitted.

9. Cookies and Similar Technologies

Enetura.com may use cookies, pixels, tags, local storage and similar technologies.

These technologies may be used for:

  • Essential website functions
  • Shopping basket and checkout functionality
  • Website security
  • Fraud prevention
  • Analytics
  • Advertising measurement
  • Retargeting
  • Remembering preferences

10. Cookie Consent

Where applicable law requires consent, we will request permission before placing or accessing non essential cookies or similar tracking technologies.

You may be able to:

  • Accept all cookies
  • Reject non essential cookies
  • Choose specific cookie categories
  • Change your preferences later

Essential cookies required for the operation, security or checkout functionality of the website may operate without consent where legally permitted.

11. Marketing Communications

Where legally permitted, we may send promotional communications concerning:

  • Products
  • Offers
  • Discounts
  • New releases
  • Abandoned baskets
  • Enetura news

You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in the message or contacting us.

Unsubscribing from promotional communications does not prevent us from sending transactional communications relating to an existing order.

12. Abandoned Checkouts

If you begin checkout but do not complete your purchase, we may retain information associated with that checkout.

Where legally permitted, we may use this information to restore your basket, remind you about your checkout, diagnose checkout problems or measure conversion performance.

13. Advertising and Retargeting

We may advertise Enetura through services including Google and Meta.

Subject to applicable law and your consent choices, advertising providers may use cookies, pixels and identifiers to recognise that a device has previously visited our website.

This may result in you seeing Enetura advertisements after leaving our website.

14. Information We Share

We may share personal information with third parties where reasonably necessary to operate our business.

These may include:

  • Shopify
  • Stripe
  • PayPal
  • Google
  • Meta
  • Shipping carriers
  • Fulfilment providers
  • Warehousing providers
  • Customer support providers
  • Email and marketing providers
  • Analytics providers
  • Fraud prevention providers
  • Professional advisers
  • Government agencies or regulators where legally required

15. Fulfilment and Shipping Partners

As an international ecommerce business, we may use third party manufacturers, suppliers, fulfilment centres, logistics providers and delivery companies.

Information such as your name, delivery address, telephone number, email address and order details may be provided where reasonably necessary to manufacture, fulfil, track or deliver your order.

16. International Data Transfers

Our store, payment, advertising and fulfilment services may process personal information outside the United Kingdom or European Economic Area (EEA). The destination depends on the provider and service used. This can include Canada, the United States and Singapore for Shopify services, and the countries relevant to your order’s fulfilment and delivery, including China and the other dispatch locations described in our Shipping Policy.

UK and EEA data protection law requires appropriate protection for restricted international transfers. Depending on the recipient and applicable arrangements, a transfer may be covered by an adequacy decision or regulation recognising the destination’s protection, or by contractual safeguards such as the European Commission’s Standard Contractual Clauses with the UK International Data Transfer Addendum for UK transfers, or an applicable UK International Data Transfer Agreement.

Shopify: Shopify’s published Data Processing Addendum describes its international processing arrangements, including Standard Contractual Clauses and the UK Addendum where applicable. Shopify also describes Binding Corporate Rules for relevant EEA transfers. Details are available in Shopify’s Data Processing Addendum.

Google: Google’s published advertising and analytics transfer information describes applicable adequacy mechanisms, the EU–US Data Privacy Framework and its UK Extension for covered US transfers, and Standard Contractual Clauses where applicable. See Google’s international data-transfer information.

Payment providers: The arrangements depend on the payment service used. You can review Stripe’s applicable contractual clauses, UK Addendum and Data Privacy Framework information in its Privacy Center. PayPal explains its applicable adequacy, contractual and other transfer arrangements in its Privacy Statement.

Other providers: Meta and fulfilment or logistics providers may process information internationally under the terms applicable to their services. Meta’s information is available in its Privacy Policy. The safeguards described for Shopify, Google or a payment provider do not automatically apply to a separate fulfilment provider.

To ask which countries and safeguards apply to your information, or to request a copy of the relevant contractual safeguards, email info@enetura.com. We may redact information where necessary to protect confidential business information or other people’s personal data.

17. Do We Sell Personal Information?

Enetura does not sell personal information for money.

However, privacy laws in some jurisdictions use broad definitions of terms such as “sale”, “sharing” and “targeted advertising”.

Our use of advertising technologies such as Google Ads or Meta advertising tools may constitute sharing or targeted advertising under certain laws.

Where required, eligible users may opt out of these activities.

18. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may depend on:

  • Whether you have an active order
  • Customer service requirements
  • Return and guarantee periods
  • Fraud prevention
  • Chargeback periods
  • Tax and accounting obligations
  • Legal claims
  • Regulatory obligations

19. Data Security

We take reasonable administrative, organisational and technical measures designed to protect personal information against unauthorised access, loss, misuse, disclosure, alteration or destruction.

However, no online service, electronic transmission or storage system can be guaranteed to be completely secure.

20. Your Privacy Rights

Depending on where you live, you may have rights relating to your personal information.

These may include the right to:

  • Request access
  • Request correction
  • Request deletion
  • Restrict certain processing
  • Object to certain processing
  • Request data portability
  • Withdraw consent
  • Opt out of certain marketing
  • Opt out of qualifying targeted advertising
  • Lodge a complaint with a privacy regulator

Your right to object: You can object at any time to the use of your personal information for direct marketing, including related profiling. You may also object to processing based on legitimate interests where applicable. Email info@enetura.com to exercise these rights, or use the unsubscribe link in a marketing email.

Where processing relies on consent, you can withdraw that consent at any time. Use the relevant website consent controls where available or contact us at the email above. Withdrawal does not affect the lawfulness of processing carried out before you withdrew consent. Where applicable, our Your Privacy Choices page provides additional advertising-sharing opt-out options.

21. UK and European Customers

If UK or European data protection law applies to you, you may have rights including access, rectification, erasure, restriction, portability, objection and withdrawal of consent.

You have the right to complain to the relevant data protection authority. In the United Kingdom, you can contact the Information Commissioner’s Office (ICO). In the EEA, you can contact the supervisory authority in the country where you live or work, or where you believe an infringement occurred.

22. United States Residents

Residents of certain US states may have additional privacy rights.

Depending on your state, these may include rights to access, correct, delete or receive a portable copy of personal information and to opt out of certain targeted advertising or sharing.

23. Canadian Customers

Canadian customers may have rights under applicable federal or provincial privacy legislation, including rights concerning access, correction and withdrawal of consent in certain circumstances.

24. Australian Customers

Australian customers may have rights under applicable Australian privacy legislation.

Nothing in this policy restricts mandatory rights available under Australian law.

25. New Zealand Customers

New Zealand customers may have rights under applicable New Zealand privacy legislation, including rights to request access to or correction of personal information in appropriate circumstances.

26. Children

Our website is intended for a general adult shopping audience and is not directed toward children.

We do not knowingly collect personal information from children where doing so would be prohibited by applicable law.

27. Fraud Prevention

We may use personal information to identify, investigate and prevent:

  • Payment fraud
  • Chargeback fraud
  • Account abuse
  • False delivery claims
  • Promotional abuse
  • Other unlawful or suspicious activity

28. Legal Disclosure

We may disclose information if reasonably necessary to comply with law, respond to valid legal proceedings, enforce our agreements, protect our legal rights, investigate fraud or respond to regulatory or government requests.

29. Third Party Websites

Our website may contain links to third party websites or services.

We are not responsible for the privacy practices of websites that we do not control.

30. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, service providers, advertising technologies or legal requirements.

The revised version will be published on this page with an updated “Last updated” date.

31. Contact Us

For questions about this Privacy Policy, to exercise a privacy right or to request information or copies of international transfer safeguards, contact SRPNT Ltd trading as Enetura:

Email: info@enetura.com
Postal address: Piccadilly Business Centre, Aldow Enterprise Park, Manchester, M12 6AE, United Kingdom.

We may need to verify your identity before processing certain privacy requests.