Terms of service

Last updated: 19 September 2026

These Terms of Service govern your use of Enetura.com and any purchase made through our website.

Throughout these Terms, “Enetura”, “we”, “us” and “our” refer to the business operating Enetura.com. “You” and “your” refer to any visitor, customer or user of the website.

By accessing our website or purchasing from us, you agree to these Terms of Service together with our Privacy Policy, Shipping Policy, Returns & Refund Policy and any other policies made available on our website.

Nothing in these Terms limits any consumer rights that cannot legally be excluded.

1. About Enetura

Enetura operates an online retail store offering consumer products to customers in multiple countries.

Our business details are:

Trading name: Enetura
Legal entity: SRPNT Ltd
Business address: Piccadilly Business Centre, Aldow Enterprise Park, Manchester, M12 6AE, United Kingdom
Email: info@enetura.com

2. Eligibility

By using our website or placing an order, you confirm that:

• You are legally capable of entering into a binding contract
• You are at least the age of majority in your jurisdiction or have appropriate permission
• The information you provide is accurate and complete
• You are purchasing products for lawful purposes

We reserve the right to refuse service where permitted by law.

3. Products

We make reasonable efforts to display our products as accurately as possible.

However, product colours, packaging, dimensions and appearance may vary slightly from photographs due to manufacturing changes, lighting, screen settings or other factors.

Minor variations that do not materially affect the function of a product will not necessarily constitute a defect.

Product availability may change without notice.

We may discontinue, modify or replace products at any time.

4. Product Information

We aim to ensure that product descriptions and specifications are accurate.

However, occasional typographical errors, inaccuracies or omissions may occur.

If we discover a material error affecting a product you have ordered, we may contact you to:

• Confirm whether you wish to proceed
• Offer an alternative
• Cancel the affected item and issue an appropriate refund

Nothing in this section affects your statutory rights where goods are materially misdescribed or otherwise fail to conform to applicable law.

5. Travel and Airport Information

Some Enetura products may be marketed as suitable for travel or designed with common airport liquid restrictions in mind.

Airport, airline, security and customs requirements vary between jurisdictions and may change.

References to terms such as:

• Cabin friendly
• Carry on friendly
• Airport security friendly
• TSA friendly
• Travel friendly

are intended to describe relevant product characteristics and do not constitute a guarantee that a product will be accepted by every airport, airline or security authority.

Customers remain responsible for checking current rules applicable to their journey.

Enetura is not affiliated with or endorsed by TSA, any airport, airline or government security authority unless expressly stated otherwise.

6. Prices

Prices displayed on the website may vary depending on:

• Country
• Currency
• Promotions
• Taxes
• Product configuration
• Quantity
• Applicable discounts

We reserve the right to change prices at any time before an order is placed.

A price shown on a previous visit does not guarantee that the same price will remain available.

7. Pricing Errors

We reserve the right to correct genuine pricing, discount or promotional errors.

If a product has clearly been listed at an incorrect price due to a technical, administrative or typographical error, we may contact you before fulfilment.

Where permitted by law, we may cancel the affected order and refund any amount already paid.

We will not intentionally advertise misleading prices.

8. Compare At Prices and Discounts

Where a crossed out, reference, regular or comparison price is displayed, it may represent a previous selling price, recommended retail price or other legitimate comparison permitted by applicable law.

Promotional savings may change from time to time.

Discounts cannot normally be combined unless expressly stated.

9. Orders

Placing an order constitutes an offer to purchase the selected products.

Receiving an order confirmation does not necessarily mean that your order has been accepted for fulfilment.

We may refuse or cancel an order where reasonably necessary, including where:

• Payment cannot be authorised
• We suspect fraud
• Product availability is incorrect
• A material pricing error has occurred
• Shipping to the supplied address is unavailable
• The order violates these Terms
• The transaction appears abusive or commercially suspicious

Where we cancel an order after taking payment, we will issue an appropriate refund.

10. Order Quantities

We may limit the quantity of products available to a single customer, household, address, payment method or order.

This may be used to prevent resale abuse, promotional abuse, fraud or unusually large purchases.

11. Payment

Payment must be made using one of the methods available at checkout.

By providing payment information, you confirm that you are authorised to use the selected payment method.

We may use third party payment processors.

Your payment information may therefore be processed according to the terms and privacy practices of the relevant payment provider.

12. Fraud Prevention

We may conduct reasonable fraud prevention checks before fulfilling an order.

This may include checking:

• Billing information
• Shipping information
• Transaction history
• Payment verification
• Device or order information

Orders that appear fraudulent or suspicious may be delayed or cancelled where permitted by law.

13. Shipping

Shipping information displayed on Enetura.com is governed by our Shipping & Delivery Policy.

Delivery estimates are estimates rather than guaranteed dates unless expressly stated otherwise.

Delays may occur because of:

• Carrier disruption
• Customs
• Weather
• Public holidays
• Incorrect addresses
• International transit
• Border processing
• Events outside our reasonable control

14. International Fulfilment

Depending on product availability and destination, orders may be fulfilled through third party logistics providers, warehouses or fulfilment partners located in different countries.

This means a product may be dispatched from a country different from the customer's location.

Using international fulfilment partners does not change your contractual rights against Enetura where applicable.

15. Customs and Import Charges

International orders may be subject to:

• Customs duties
• Import taxes
• Handling charges
• Local government fees

Where these charges have not been collected by Enetura at checkout, the customer may be responsible for paying them where legally applicable.

We do not control charges imposed directly by customs or local authorities.

16. Incorrect Addresses

Customers are responsible for providing complete and accurate delivery information.

If you notice an error, contact us as quickly as possible.

We will make reasonable efforts to amend an address before dispatch but cannot guarantee changes once fulfilment has begun.

Where we correctly dispatch an order using the address supplied by the customer, we are not responsible for delivery failures caused solely by incorrect or incomplete customer supplied information, subject to applicable law.

17. Returns and Refunds

Returns are governed by our Returns & Refund Policy.

Enetura currently offers eligible purchases a voluntary 60 Day Money Back Guarantee, subject to the eligibility requirements stated in that policy.

This guarantee is additional to any statutory rights you may have.

18. 60 Day Money Back Guarantee

Our 60 Day Money Back Guarantee is a voluntary commercial guarantee.

Unless otherwise stated, it does not mean that every product may be used without restriction for 60 days and then automatically returned.

Eligibility may depend on:

• Product condition
• Product type
• Reason for return
• Evidence requested
• Return timing
• Compliance with our Returns & Refund Policy

Mandatory consumer rights take priority where applicable.

19. Promotions

From time to time we may offer:

• Discount codes
• Multi buy promotions
• Free gifts
• Quantity discounts
• Bundles
• Limited time promotions
• Free shipping offers

Promotions may have separate terms.

Unless otherwise stated:

• Promotions cannot be combined
• Discounts have no cash value
• Offers may be withdrawn or changed before an order is placed
• Promotional eligibility may depend on order value or quantity

20. Bundles and Free Gifts

Where a discount, free product or promotional item depends on buying another product, returning part of the qualifying purchase may affect the promotional value of the remaining order where permitted by law.

Where applicable, promotional gifts may need to be returned if the qualifying purchase is returned.

Further details are contained in our Returns & Refund Policy.

21. Reviews and User Content

If you submit a review, photograph, video, comment or other content to Enetura, you confirm that:

• You have the right to submit it
• It reflects your genuine experience where represented as a review
• It does not infringe another person's rights
• It is not unlawful, abusive or fraudulent

By submitting content to us, you grant Enetura a non exclusive, worldwide, royalty free licence to use, reproduce, publish, edit, display and distribute that content for marketing, advertising and commercial purposes, subject to applicable law.

We may remove content that is fraudulent, unlawful, irrelevant, abusive or otherwise inappropriate.

22. Intellectual Property

All content appearing on Enetura.com, including where applicable:

• Logos
• Branding
• Product names
• Copy
• Graphics
• Images
• Videos
• Website design
• Icons
• Layouts
• Trademarks

is owned by or licensed to Enetura unless otherwise stated.

You may not reproduce, distribute, commercially exploit or copy our content without permission, except where permitted by law.

23. Enetura Tetra™

Names such as Enetura Tetra™ and other Enetura branded product names are used to identify products marketed by Enetura.

You may not falsely represent yourself as Enetura or create confusion about affiliation with our business.

24. Permitted Website Use

You may use our website for legitimate personal shopping and informational purposes.

You may not use the website to:

• Commit fraud
• Attempt unauthorised access
• Introduce malware
• Scrape the website at unreasonable scale
• Interfere with website operation
• Impersonate another person
• Abuse promotions
• Submit knowingly false information
• Violate applicable law
• Infringe intellectual property rights

25. Third Party Services

Our website may rely on third party services including:

• Shopify
• Payment processors
• Shipping providers
• Analytics providers
• Advertising platforms
• Review platforms
• Email providers

We are not responsible for independent third party services outside our reasonable control.

Use of those services may also be subject to separate third party terms.

26. External Links

Our website may contain links to third party websites.

These links are provided for convenience.

We do not control and are not responsible for the content, security, accuracy or practices of third party websites.

27. Website Availability

We aim to keep Enetura.com available and functioning correctly.

However, we do not guarantee uninterrupted access.

The website may occasionally become unavailable due to:

• Maintenance
• Hosting problems
• Technical issues
• Cyber incidents
• Third party outages
• Events outside our reasonable control

28. Personal Information

Your submission and use of personal information through our website is governed by our Privacy Policy.

29. Product Use

Customers are responsible for using products appropriately and following any warnings, instructions and care information provided.

Products should not be:

• Deliberately misused
• Modified in unsafe ways
• Used for purposes clearly inconsistent with their intended function

We are not responsible for loss resulting solely from unreasonable misuse of a product, except where liability cannot lawfully be excluded.

30. No Professional Advice

Unless expressly stated otherwise, information provided on Enetura.com is for general informational purposes.

Nothing on the website constitutes:

• Medical advice
• Legal advice
• Financial advice
• Professional safety advice

Where professional advice is required, customers should consult an appropriately qualified professional.

31. Warranties

To the fullest extent permitted by law, we do not provide warranties beyond:

• Those expressly stated by Enetura
• Manufacturer warranties that apply
• Rights and guarantees imposed by applicable consumer law

Nothing in these Terms excludes any statutory guarantee that cannot legally be excluded.

32. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Subject to that limitation, Enetura will not be liable for indirect, incidental, consequential or purely economic losses that were not reasonably foreseeable when the contract was formed.

Where permitted by law, we are not responsible for losses caused solely by:

• Customer misuse
• Incorrect information supplied by the customer
• Unauthorised product modification
• Events outside our reasonable control
• Independent third parties

Any limitation in this section applies only to the extent permitted by applicable law.

33. Consumer Rights

Different countries provide different mandatory consumer protections.

Nothing in these Terms is intended to exclude, restrict or waive rights that cannot lawfully be excluded.

This includes applicable rights available to consumers in jurisdictions including:

• The United Kingdom
• European Union
• Australia
• New Zealand
• Canada
• United States

Where these Terms conflict with mandatory consumer law, the mandatory law will take priority to the extent of that conflict.

34. Australian Customers

Nothing in these Terms excludes any guarantee, right or remedy that cannot be excluded under the Australian Consumer Law.

Our voluntary guarantees apply in addition to those rights.

35. New Zealand Customers

Nothing in these Terms excludes or restricts applicable rights under New Zealand consumer legislation, including the Consumer Guarantees Act 1993 and Fair Trading Act 1986, where those laws apply.

36. European Customers

Consumers located in the European Economic Area may have additional rights relating to:

• Distance purchases
• Cancellation
• Product conformity
• Refunds
• Consumer guarantees

Nothing in these Terms limits mandatory rights available under applicable European or national law.

37. United Kingdom Customers

UK consumers retain all mandatory rights available under applicable UK consumer legislation.

Our voluntary policies, including our 60 Day Money Back Guarantee, are provided in addition to those rights.

38. Canadian Customers

Mandatory consumer rights may differ between Canadian provinces and territories.

These Terms do not exclude rights that cannot legally be waived under applicable provincial or territorial legislation.

39. United States Customers

US customers may have additional rights under applicable federal, state or local law.

Nothing in these Terms excludes rights that cannot lawfully be excluded.

40. Chargebacks and Payment Disputes

If there is a problem with an order, we encourage you to contact us first so we can attempt to resolve it.

Where a chargeback or payment dispute has been opened, we may provide relevant information to the payment provider, including:

• Order details
• Delivery tracking
• Correspondence
• Refund records
• Fraud verification information
• Proof of fulfilment

We may pause a separate refund while a payment dispute is active where necessary to prevent duplicate reimbursement.

Nothing in this section prevents you from exercising legitimate rights through your card issuer or payment provider.

41. Abuse and Fraud

We reserve the right to restrict access to voluntary promotions or refuse future orders where we reasonably identify serious or repeated abuse, including:

• Fraudulent return claims
• False non delivery claims
• Chargeback abuse
• Discount code exploitation
• Promotional manipulation
• Returning substitute products
• Deliberate product damage
• Use of multiple identities to circumvent purchase restrictions

This does not restrict legitimate statutory rights.

42. Indemnity

To the extent permitted by law, you agree to be responsible for losses reasonably incurred by Enetura resulting directly from your unlawful use of the website, intentional fraud or infringement of another person's rights.

This provision does not make consumers responsible for losses caused by Enetura.

43. Force Majeure

We are not responsible for delays or failures caused by circumstances outside our reasonable control.

These may include:

• Natural disasters
• War
• Civil unrest
• Government restrictions
• Postal disruption
• Carrier failures
• Severe weather
• Border closures
• Cyber incidents
• Major infrastructure outages
• Industrial action

Your mandatory consumer rights remain unaffected.

44. Changes to These Terms

We may update these Terms from time to time.

Changes will take effect when the updated version is published on our website unless otherwise required by law.

Changes will not retrospectively remove contractual or statutory rights already acquired in relation to completed purchases.

45. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be limited or removed only to the minimum extent necessary.

The remaining provisions will continue in effect.

46. No Waiver

If we do not immediately enforce a provision of these Terms, that does not mean we permanently waive our right to enforce it later.

47. Entire Agreement

These Terms, together with the policies expressly incorporated into them, constitute the agreement between you and Enetura concerning your use of the website and purchases made through it.

48. Governing Law

These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply in the customer's country of residence.

Nothing in this section deprives a consumer of protections available under mandatory laws that apply to them.

49. Contact Us

Questions about these Terms of Service can be sent to:

Enetura
Email: info@enetura.com
Address: SRPNT Ltd, Piccadilly Business Centre, Aldow Enterprise Park, Manchester, M12 6AE, United Kingdom

For questions relating to an existing purchase, please include your order number so we can assist you efficiently.